Withdrawal & Cancellation

Information about cancelling an online order. For help with an order, please call us promptly.

Important: This customer-information page is a practical summary. The final statutory cancellation policy and any applicable exceptions must be checked and completed by the business before launch.

Your cancellation request

For distance contracts, consumers generally have a statutory right of withdrawal. A cancellation should clearly identify the order and state that you wish to withdraw. You may call us for assistance; for your own records, a written declaration is recommended.

1. Contact us

Tell us your name, order number and the products concerned. We will explain the next practical steps for your order.

2. Keep the goods safe

Please retain the goods and packaging until the return process has been confirmed.

Cancellation template

You may use this wording: “I/we hereby give notice that I/we withdraw from my/our contract for the purchase of the following goods: [goods], ordered on [date], received on [date], name and address, date.”

Visit or call us

T.K. Asia Afro Supermarkt & Kiosk
Großer Biergrund 3, 63065 Offenbach am Main
Tel. +49 69 85092644

For product and order questions, our team is happy to help by telephone.